Refund policy

RETURNS

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Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)
* Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

* Any item returned more than 20 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.

Then, contact your credit card company. It may take some time before your refund is officially posted.
After that, contact your bank. There is often processing time before a refund is posted.

If you've done all of the above and you still haven't received your refund, you can contact us at denfertmadrid@gmail.com.
Sale Items (if applicable)
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at denfertmadrid@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver chose to have the order shipped to them to give to you, we’ll issue a refund to the gift giver and they will be notified of your return.
Shipping

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your replacement product to reach you may vary.